Easy Returns & Refund Policy

At Auren Jewels, your satisfaction means everything to us. If something isn’t perfect, we’re here to make it right.

📦 7-Day Easy Return

You can request a return within 7 days of delivery if:

  • The product is damaged or defective

  • You received the wrong item

  • The product is unused and in original packaging

Simply contact us with your order number + unboxing video/photo proof for quick approval.

💸 Refund Process

  • Once we receive and inspect the returned item, your refund will be processed within 3–5 business days.

  • Refunds are issued to the original payment method.

  • For COD orders, refund will be processed via bank transfer or UPI.

🔄 Exchange Option

Prefer an exchange instead?
We offer hassle-free replacement for eligible items.

🚫 Non-Returnable Items

For hygiene and safety reasons:

  • Earrings (if worn)

  • Customized or personalized items

  • Items purchased during clearance/flash sales

💎 Our Promise

✔ Transparent policies
✔ Quick response support
✔ Secure return handling
✔ 100% customer-first approach

If you have any concerns, our support team is always ready to help.